Course Description
This HRDF Claimable Housekeeping Training program is meticulously crafted for Housekeeping Trainers who are responsible for training and assessing associates on the job within the workplace. As a creative and innovative trainer, you play a pivotal role in easing a new employee’s ‘first-day jitters’ and transforming them into a knowledgeable, skilled, and confident team member. The impression you make can last as long as the associate’s tenure in your department. Representing the property to both new and existing associates, you will have the opportunity to train and assess individuals in a small group setting, preparing and delivering practical training sessions within your organization.
Who should attend
- Assistant Housekeepers
- Housekeeping Supervisors
- Assistant Housekeeping Supervisors
- Housekeeping Team-leaders
Course Objective
- Manage Teams with Confidence: Equip yourself with the tools and skills needed to train team members, correct their performance, and delegate tasks effectively.
- Develop Leadership Skills: Gain confidence and an open-minded approach to new management options, fostering positive responses to the increasing pressure to perform effectively.
- Ensure Consistent Quality Performance: Learn to manage and sustain high-quality performance in the Hospitality team through effective leadership tools.
- Inspire and Motivate Teams: Develop the ability to manage, motivate, and inspire your teams to achieve their best.
Course Outline
- Importance of Training for the Housekeeping Department
- Understand the critical role of training in maintaining high standards.
- Housekeeping Trainer’s Responsibilities
- Define the key responsibilities and expectations from a housekeeping trainer.
- Qualities of Good Trainers
- Identify the essential qualities that make an effective trainer.
- Training Methods
- Explore various training methods and their applicability.
- Effective On-the-Job Training (OTJ)
- Learn strategies for conducting effective on-the-job training sessions.
- Training Needs Analysis
- Assess and identify the training needs within your team.
- How to Teach Each Cleaning Step (21 Steps)
- Detailed instruction on the 21 essential cleaning steps.
- Effective Communication Strategy in Conducting Training
- Develop communication strategies to enhance training effectiveness.
- Training Key Terms and Hospitality Key Terms
- Familiarize yourself with essential terminology used in training and hospitality.
- Participants Mock Training
- Practical sessions where participants conduct mock training to reinforce learning.
Course method
- Classroom Training: Interactive and engaging classroom sessions.
- Role Play: Practical role-playing scenarios to simulate real-life situations.
- Small Group Discussion: Collaborative discussions to foster peer learning.
- Mock Training: Hands-on mock training to apply learned concepts.
What's included
- Training note
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What is training in housekeeping?
Training in housekeeping involves teaching housekeeping staff the necessary skills, knowledge, and procedures to maintain cleanliness, hygiene, and order in a property. This training ensures that all team members understand how to perform their tasks efficiently and effectively, adhering to the standards and protocols of the hospitality industry.
Key Components of Housekeeping Training:
- Cleaning Techniques: Learning the best methods for cleaning different surfaces and areas.
- Use of Equipment and Supplies: Understanding how to properly use cleaning tools and products.
- Health and Safety: Training on safe practices to prevent accidents and ensure a safe working environment.
- Customer Service: Developing skills to interact professionally and courteously with guests.
- Efficiency: Learning time management skills to complete tasks promptly and thoroughly.
