Course Description
Unlock the potential of the hospitality industry with our HRDC claimable training program. As a recognized HRDC training provider, we offer a comprehensive course on revolutionizing productivity in the hospitality sector using artificial intelligence (AI). Experience the power of AI as it transforms operations and enhances guest experiences. Gain the knowledge and skills needed to leverage AI technologies effectively, streamlining processes, improving efficiency, and delivering exceptional customer service.
Who should attend
- Hotel professionals aiming to integrate AI into their operations
- Hospitality managers looking to boost productivity
- IT professionals in the hospitality industry
- Customer service leaders in hotels and resorts
Course Objective
By the end of the HRDC Claimable AI in Hospitality Training Program, participants will:
- Understand the fundamentals of AI and its types.
- Recognize how AI is influencing the hospitality industry.
- Identify areas in their operations where AI could be beneficial.
- Participate in role-play and simulations to handle common hospitality scenarios using AI tools.
- Develop an actionable plan to solve current problems using AI-powered tools in their settings.
Course Outline
- Introduction of Artificial Intelligence
- The possibilities of AI application in hospitality industry
- Finding your metrics for success within challenges
- Enabling the human mind with power of ChatGPT
- Learning "The Art of Prompting" for CharGPT and other AI powered tools
- Strategising AI Implementing & Understanding Rish
- Introduction of useful AI tools in hospitality industry
- Generating Actionable Plan for Individual Projects
Course method
- Classroom training
- Role play
- Small group discussion
- Individual Project
What's included
- Training note
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Real case example: AI in Hospitality for Productivity
Hilton's use of IBM Watson's AI technology through Connie is a prime example of how AI can be leveraged in the hospitality sector to improve productivity, enhance guest experiences, and gain valuable insights for continuous improvement.
Results of using Connie, powered by IBM’s Watson AI.
Enhanced Guest Experience: Connie provided personalized recommendations and answers to guests’ questions, significantly improving the guest experience by offering quick and accurate responses.
Operational Efficiency: By handling routine inquiries, Connie allowed human staff to focus on more complex tasks and personalized guest services, improving overall operational efficiency.
Data Collection and Insights: Connie collected valuable data on guest preferences and common inquiries, which Hilton used to further refine their services and address guest needs more effectively.
Brand Differentiation: The implementation of an AI-powered concierge positioned Hilton as an innovative leader in the hospitality industry, enhancing its brand reputation and attracting tech-savvy travelers.
