Course Description
Enhance your career in the hospitality industry with our HRDF Claimable Mandarin Language Course for Hotel Professionals. This comprehensive training program equips hotel staff with essential Mandarin language skills, enabling effective communication with Mandarin-speaking guests. With the increasing number of Mandarin-speaking travelers, mastering this language can significantly improve guest satisfaction and operational efficiency.
Our Mandarin Language for Hotel Professionals course is meticulously designed to provide hotel professionals with the language skills needed to interact confidently with Mandarin-speaking guests. Recognized and approved by the HRDC/HRDF, this course offers interactive language exercises, role-plays, and practical scenarios tailored specifically to the hospitality industry. As an authorized HRDC/HRDF training provider, we ensure that the course meets high-quality standards and delivers valuable skills for career advancement.
Who should attend
- Hotel professionals seeking to improve their communication with Mandarin-speaking guests
- Non-Mandarin speakers aiming to work in the hospitality industry
Course Objective
Participants of the HRDF Claimable Mandarin Language Course will
- Develop basic conversational skills in Mandarin for guest interactions and customer service.
- Enhance vocabulary and phrases related to hotel operations, reservations, and guest services.
- Improve pronunciation and intonation to deliver clear and effective communication.
- Develop cultural awareness and sensitivity to better understand Mandarin-speaking guests' needs and expectations.
- Practice Mandarin language skills for handling inquiries, requests, and complaints from Mandarin-speaking guests.
- Acquire essential language skills for providing directions, describing hotel facilities, and giving recommendations.
- Familiarize participants with Mandarin language and cultural customs in the hospitality industry.
- Enhance intercultural communication skills for building rapport with Mandarin-speaking guests.
- Develop confidence in using Mandarin for professional phone conversations and written correspondence.
- Provide practical knowledge and skills required for successful communication in a Mandarin-speaking hospitality environment.
Course Outline
Basic Greetings and Introductions in Mandarin
- Fundamental phrases and expressions
- Proper pronunciation and usage
Cultural Customs and Etiquette in Mandarin-Speaking Regions
- Important cultural practices
- Etiquette for different scenarios
Mandarin Vocabulary for Hotel Operations
- Essential terms for front desk and reservations
- Common phrases used in hotel operations
Mandarin Language for Food and Beverage Services
- Phrases for restaurant and room service
- Describing menu items and taking orders
Mandarin Communication for Customer Complaints and Inquiries
- Handling guest complaints in Mandarin
- Addressing inquiries and providing solutions
Cultural Sensitivity and Nuances in Mandarin Communication
- Understanding cultural nuances
- Enhancing sensitivity in communication
Mandarin Telephone Etiquette and Written Correspondence
- Conducting phone conversations in Mandarin
- Writing emails and other forms of correspondence
Practical Application and Role-Plays
- Real-life scenarios and role-playing exercises
- Practical application of learned skills
Course method
- Classroom training
- Role play
- Small group discussion
What's included
- Training note
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