HRDF Claimable English for Hotel Professionals Course
Effective communication is the cornerstone of exceptional customer service in the hospitality industry. Our HRDF Claimable English for Hotel Professionals course is designed to enhance the language proficiency and communication skills of hotel employees. This comprehensive program equips participants with the vocabulary, phrases, and scenarios commonly encountered in hotel settings, ensuring they can interact confidently and professionally with guests, colleagues, and supervisors.
English for Hotel Professionals is an interactive training program tailored to improve the English language skills of hotel employees. Recognized and approved by the HRDC/HRDF, this course offers engaging learning activities, role-plays, and practical exercises focused on the specific needs of the hospitality industry. As an authorized HRDC/HRDF training provider, we guarantee that the course meets high-quality standards and delivers the valuable skills necessary for career advancement.
This English for Hotel Professionals Course is ideal for
- Hotel professionals seeking to improve their English communication skills
- Frontline staff who interact with guests regularly
- Hospitality managers and supervisors looking to enhance team communication
Course Objective
Participants of the HRDF Claimable English for Hotel Professionals course will:
- Develop fluency and accuracy in spoken English for effective communication with guests, colleagues, and supervisors.
- Expand vocabulary related to hotel operations, guest services, reservations, and customer inquiries.
- Enhance listening skills to comprehend and respond appropriately to guest requests, complaints, and inquiries.
- Improve written communication skills for composing emails, reports, and other written correspondence.
- Foster intercultural awareness and sensitivity to effectively interact with guests from diverse backgrounds.
- Enhance professional presentation skills for delivering exceptional customer service.
- Develop confidence in handling challenging situations and resolving conflicts in a professional manner.
- Practice effective telephone etiquette and customer service skills for handling reservations and inquiries.
- Familiarize participants with common hotel terminologies, abbreviations, and acronyms.
- Provide practical knowledge and skills required for successful job interviews in the hotel industry.
Course Outline
- Introduction to Hotel Industry
- Common Phrases to be used in each department in the hotel
- Communication Skills for Effective Customer Service
- Written Communication for Hotel Professionals
- Intercultural Awareness and Sensitivity
- Presentation Skills for Hotel Professionals
Course method
- Classroom training
- Role play
- Small group discussion
- Mock Presentation
What's included
- Training note
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