What is this HRDF claimable 5 Stars Customer Service Training about?
Transform your team into customer service champions with our HRDF claimable 5-star customer service training in Malaysia. Learn essential skills to deliver exceptional experiences, handle complaints with finesse, and build lasting customer relationships. Master the art of polite communication, active listening, and problem-solving. Equip your staff with the tools to exceed customer expectations and drive business growth.
Who should attend
- Customer facing or customer support roles, who want to develop their customer service skills and behaviours.
Course Outline
- Defining customer service excellence
- Golden rule of meet and greet
- Polite phrases and sentences
- Handling customer enquiries
- Establishing customer needs and responding to requests
- Service recovery
- Complaint handling practice
- Building customer relationships
Course Objective
- Understand their value as a customer facing and support role.
- Learn how to give a good first impression.
- Use polite phrases and sentences to increase the quality of service.
- Able to fulfil customer request and handling enquiries efficiently.
- Able to recover service mistakes and handling complaint from customer.
- Able to build long-lasting customer relationship to have more return customer to stand out from competition.
- Grooming standard (optional)
Course method
- Classroom training
- Role play
- Small group discussion
What's included
- Training workbook
- Customer Service polite phrases and sentences template
We got you! Reach out to our professional learning consultant for customization!
Did you know
Importance of Customer Service
Think back to your last experience with a customer service team. What made it memorable?
Good customer service can boost customer retention and build your brand’s reputation.
Customer lifetime value (CLV) is a pretty important metric when you’re running a business. CLV represents the total revenue you can expect from a single customer account. Growing this value means your customers shop more frequently or spend more money at your business.
