What is professionalism and telephone etiquette all about?
From conference calls to client updates, Zoom meetings to job interviews, the telephone (and its smartphone sidekick) is your essential tool for connection. But are you and your team using it to its full potential?
Do these situations sound familiar?
- Seasoned team members feel nervous about video calls and prefer email, while younger colleagues struggle to understand the importance of phone etiquette.
- Miscommunication reigns supreme as Baby Boomers expect calls answered and Millennials rely on texts.
This course bridges the communication gap and empowers everyone on your team to become phone pros!
Here's what you gain
- Confidence to own every conversation, whether it’s on the phone, video call, or voicemail.
- Communication skills that build trust and leave a lasting impression.
- Etiquette expertise for navigating all types of calls, from casual check-ins to high-stakes negotiations.
- Generation-bridging strategies to ensure everyone feels comfortable and understood.
Course Outline
- Setting groundwork for telephone communication success
- How to plan for conference call and phone calls
- Basic etiquette of conference call and phone call
- Tonality
- How to sound polite and professional during a call
- How to leave a voicemail
- Body Language for Conference Call
- How to handle angry caller/ customer
- Customer service stress management (optional)
Course Objective
- Communicate effectively using the phone and conference call with clients, customers, colleagues and bosses
- Avoid telephone mistake that strike others as rude and unprofessional
- Speak effectively on phone call and business conference calls
- Present confidently on video conferencing
- Use the telephone and video conferencing effectively in all aspects of business life
This Professionalism & Telephone Etiquette Training isn't just about mastering technology, it's about mastering communication.
Course method
- Classroom training
- Role play
- Small group discussion
What's included
- Checklist for calls setup
- Training note
We got you! Reach out to our professional learning consultant for customization!
Did you know
The Word “Telephone” Was Used Before The Telephone Existed
The word telephone, from the Greek roots tēle, “far,” and phonē, “sound"
The term actually predated the device as we know it. The word “telephone” was first used in 1828 by a man named Francois Sudre to describe his invention, which was a musical signaling device. Later on, the term was also applied to the phone as we know it.
