Course Description
A lot of salesperson might find negotiation intimidating, and sometimes we tend to give in too much just to avoid painful negotiation process. Good news is negotiation is a science which could be learned. In this course, we aim to enable participants to negotiate constructively with customers and to carry out a sales negotiation that creates a ‘win-win’ outcome for all parties.
The training builds on participants’ existing negotiation skills and we will give them additional tools and techniques to take their skills to the next level. The course also develops the mindset of a successful negotiator.
Who should attend
- Any businesses and individuals who want to learn to negotiate effectively and maintain a strong ongoing relationship with the other party.
- Salesperson
- Business owner
Course Outline
- Prerequisite of negotiation
- Client psychology
- How to negotiate with different personality
- How to prepare for a negotiation
- How to prepare a concession
- Black Swan in Negotiation
- Bonus: 3 more negotiation technique
- Opening tactic
- Middle tactic
- Deal buster
- End tactic
Objectives of Negotiating
- Learn how negotiation fits into the sales/purchase process and how to handle the price objection effectively, to either remove the need to negotiate, or to create a more advantageous foundation from which to negotiate.
- Understand different styles of negotiation and how they can negotiate constructively with colleagues, suppliers and customers.
- Apply the principles of effective negotiation and the five stages within their practise negotiation conversations.
- Clearly identified their objectives, entry and exit points and tradeables within a negotiation discussion that they may have with a customer.
- Enhance their communication and interpersonal skills to build and maintain rapport and achieve a win-win outcome through negotiation.
- Practise tested negotiation strategies Understood the principles of effective negotiation, including the five stages of negotiating.
Course method
- Classroom training
- Role play
- Small group discussion
What's included
- Negotiation framework template
- Training note
We got you! Reach out to our professional learning consultant for customization!
Fun Facts
Mirroring Matters
Not asking you to be the annoying copycat, but subtly being a copycat helps to close deals!
Most people don’t realize that subconsciously mimicking a prospect’s body language (within reason!) can build trust and rapport. This “mirroring” creates a sense of connection and makes them feel more comfortable with you and your offer.
